This showed in their job performance and in the care of residents. I should have listened to their complaints! The atmosphere with staff was stressed and moral was low. My parents hated being there but I chalked it up to them wanting to go back to the home they had for over 50 years. Encore told me people with poor nutrition get bruises like that. They did not encourage my parents to join any activities and let them sit in their rooms all day. They did not do it! I was also told that when they went to memory care, there would be more activities for them to participate in. They were suppose to help her by making sure she ate and give her high calorie shakes. Though she had always been tiny, she went from 82 lbs to 66 lbs in 3 months. Encore knew about it but never told me! Found this out when I called hospital social worker. One of the times mom was in the hospital, the hospital recommended putting her on hospice. They caught me at the door as I was leaving from moving them to memory care saying they couldn’t keep them. Before we moved them to encore, I was told my parents could keep their cats if they ever had to go to memory care. Even though they moved 2 floors down, encore offered zero help with the move and I had to hire a moving company. I was only given 1 days notice to get them moved. I got a call out of the blue that my parents needed to go to memory care ASAP. There was a purpose to him leaving so it wasn’t just him wondering off. He did leave a few times but he stated that it was to look for mom or myself because he couldn’t remember where we were. When my mother would be in the hospital (4 times in 3 months!), my dad would go looking for her, usually at the reception desk. Even though I had been asking for services and had previously informed them of developing health issues, they blamed me saying I didn’t follow through or didn’t let them know (blaming me was confirmed by other doctor’s offices when doctors office said they have been waiting for the forms they repeatedly asked encore for and encore said it was my fault paperwork wasn’t done even though dr office had forms I initially filled out). Even when I asked for services, such as transitioning, mental health, etc., these requests were denied or ignored. When we moved them in, every promise they made was broken. We were made promises of my parents care. Encore was brand new (opening in January of the year we moved my parents in) and had a great concept of building layout. We loved the concept of Avalon park with the range of young and old all together living within the whole of the community. We looked at several assisted living places before deciding on encore.
They had some health issues, as most 80-something’s do, but remained active. My siblings I thought it would be best to move them closer to me since their impairments were beginning to effect their daily life and safety. I witnessed/experienced these things personally.īoth of my parents had Alzheimer’s but were in early to mid stages. Caring105540450 I want to start off saying that this review is based on my first hand experience.